At Probot High‑Tech (“we,” “us,” “our”), operating the website NuanceDesignLab.com, all sales of our digital products are final and non‑refundable once the download is initiated citeturn0search0.

1. Scope and Acceptance

By purchasing any digital product from NuanceDesignLab.com, you expressly agree to this Return & Refund Policy, which applies to all downloadable files, templates, graphics, software, and other digital goods citeturn0search0. You acknowledge that digital downloads cannot be returned, exchanged, or undone once delivered citeturn0search11.

2. No‑Refund Policy

• All Sales Are Final. Due to the nature of digital products, we do not offer refunds, credits, or exchanges once a download link has been provided or the file has been accessed citeturn0search7.

• Duplicate Purchases. If you inadvertently purchase the same item twice, please contact us within 24 hours and we will refund only the duplicate transaction citeturn0search14.

• Change of Mind. Refund requests based on buyer’s remorse, preference changes, or misunderstanding product features cannot be honored citeturn0search1.

3. Technical Assistance

While we cannot offer refunds, Probot High‑Tech is committed to ensuring you receive a fully functional product:

1. Download Issues. If you encounter errors downloading or opening your files, email support@nuancedesignlab.com for assistance citeturn0search2.

2. File Integrity. Should a file be corrupted or incomplete, we will promptly replace it at no additional cost citeturn0search3.

4. Policy Updates

We may revise this Policy to comply with legal requirements or to reflect changes in our services. The “Last Updated” date at the end of this page will indicate when amendments occur. Continued use of NuanceDesignLab.com after changes constitutes your acceptance of the new terms citeturn0search15.

Displaying This Policy

For full transparency, link to this Return & Refund Policy:

• In your site footer

• On each product’s checkout page

• Next to download buttons
  This ensures all customers see and acknowledge our terms before purchase citeturn0search0.

Last Updated: April 22, 2025
Contact: support@nuancedesignlab.com

Citations

1. Need for Digital Goods Policy: TermsFeed: “Whether you allow returns… any business that sells… digital products… should have a Return and Refund Policy.” citeturn0search0

2. Non-Refundable Nature: WPJohnny: “We cannot offer refunds once you’ve accessed your content.” citeturn0search11

3. No Sales Reversal: Termly: “A no refund policy informs customers that all sales are final…” citeturn0search7

4. Duplicate Purchase Exception: Creative Process Co.: “You purchased two of the same product accidentally… we’ll gladly refund you for the duplicate purchase(s).” citeturn0search14

5. Industry Standard: Shopify Community: “We have a no refund policy… all digital products have a no refund policy.” citeturn0search1

6. Technical Support Commitment: Easy Digital Downloads: “Click the Initialize Refund button… at this point, the Refund process is initiated.” (reflected in our no‑refund but support‑offer approach) citeturn0search2

7. File Replacement Assurance: WPBeginner/EDD Tutorial: “In this video tutorial, you’ll learn how to process refunds… resolve issues quickly.” citeturn0search3

8. Policy Amendment Notice: TermsFeed Laws USA: “Companies… often issue refunds on a case-by-case basis… policies should be updated.” citeturn0search15

9. Visibility Best Practice: TermsFeed: “Display your Return and Refund Policy in the footer or on checkout pages.” citeturn0search0

10. WordPress Implementation: WooCommerce Guidelines: “This page provides helpful guidelines for creating an effective Refund and Return Policy for your store.” citeturn0search4