Terms and Conditions

Terms and Conditions — Nuance Design Lab

Effective Date: 15/02/2026

These Terms and Conditions ("Terms") govern the sale of products and services by Nuance Design Lab (referred to in these Terms as the "Company", "we", "us" or "our"). Please read these Terms carefully before placing an order or using our services. By placing an order or using our services you accept and agree to be bound by these Terms.

IMPORTANT: Before using these Terms for merchant onboarding with PhonePe or any other payment gateway, please complete the placeholders below (Company registration number, GSTIN, registered address, contact email, phone number, bank details). Failure to provide accurate business details may delay merchant verification.

1. Business Information (fill in before submission)

  • Business / Trade Name: Nuance Design Lab

  • Legal / Registered Name: Probot HighTech

  • Registered Address: Building No./Flat No.: 2ND PART
    Name Of Premises/Building: C/O SHARDA JOHRI
    Road/Street: MITHLA PURI,
    Nearby Landmark: Dela Peer Chauraha
    City/Town/Village: Bareilly
    District: Bareilly
    State: Uttar Pradesh
    PIN Code: 243001

  • GSTIN:  09AAMCP1962H1Z2 

  • CIN : U72900UP2021PTC150241.

  • Contact Email:Probothightech@gmail.com

  • Contact Phone: +919870985185

2. Definitions

  • "Buyer" or "Customer" means any individual or organization placing an order with the Company.

  • "Products" means physical goods sold by the Company (if applicable).

  • "Digital Products" means downloadable files, design assets, templates, licences, subscriptions, or online services offered by the Company.

  • "Service(s)" means any design, creative, consulting or other services provided by the Company.

3. Order Acceptance & Contract Formation

  1. All orders are subject to acceptance by the Company. An order is accepted when we send an order confirmation email or invoice to the Buyer.

  2. We reserve the right to refuse or cancel any order for any lawful reason, including product unavailability, incorrect pricing, or suspected fraud.

  3. Prices shown on the website, invoice or quotation are inclusive/exclusive of applicable taxes as explicitly stated. The Buyer is responsible for paying all applicable taxes, duties and levies.

4. Payment, Payment Gateway & Authorization

  1. Payments can be made via the payment options displayed at checkout (including PhonePe, credit/debit cards, UPI, netbanking, and wallets).

  2. By placing an order, the Buyer authorizes the Company and the selected payment gateway (including PhonePe) to charge the chosen payment method for the order amount plus applicable taxes and fees.

  3. For payment gateway onboarding and compliance, the Company will provide accurate business, bank, and KYC details to the payment gateway provider.

  4. The Company is not responsible for the downtime or technical failures of third‑party payment gateways — any transaction disputes with the gateway must be raised with our support team and the gateway in accordance with the dispute/chargeback process.

5. Pricing, Taxes & Fees

  1. Product or service prices are the prices in effect at the time the order is placed (unless a different price is confirmed in writing).

  2. All prices are exclusive of GST and other taxes unless clearly stated otherwise. Taxes will be added to the invoice and collected at checkout as required by law.

  3. Any payment gateway charges, currency conversion charges or bank fees applicable to the transaction may be borne by the Buyer as specified during checkout.

6. Shipping, Delivery & Timelines (Physical Products)

  1. Estimated delivery timelines for physical products are provided at checkout. Delivery dates are estimates only; the Company is not liable for delays caused by courier partners, customs, or force majeure.

  2. Risk of loss for physical goods passes to the Buyer upon delivery to the shipping carrier, unless otherwise agreed in writing.

  3. The Buyer must inspect goods on delivery and report damage or missing items within 48 hours to the Company’s support email with photos and order details.

7. Digital Products, Licenses & Usage

  1. Digital Products (including PSD, AI, PNG, font bundles, templates, audio, video and other assets) are licensed, not sold. License terms are provided with each digital product and must be followed.

  2. Unless a different licence is explicitly granted, Buyers receive a non‑exclusive, non‑transferable licence to use the digital asset for personal or commercial projects subject to the licence restrictions (no resale, no redistribution, no sublicensing unless permitted).

  3. The Company is not responsible for compatibility issues with Buyer’s hardware, software or third‑party platforms.

8. Services & Revisions

  1. Service scope, deliverables, milestones and timelines will be confirmed in a separate proposal/quotation or service agreement attached to the order.

  2. The Company will provide the number of revisions specified in the proposal. Additional revisions may be charged at the Company’s prevailing hourly or fixed rates.

  3. Delays caused by the Buyer (late feedback, missing materials, scope changes) may extend delivery timelines and incur additional charges.

9. Refund, Returns & Cancellation Policy (PhonePe compliance focused)

Physical Products

  1. Returns and refunds for physical products are accepted within 7 days of delivery only for damaged, defective, or incorrect items if reported with supporting evidence (photos/video).

  2. Returned items must be unused, in original packaging, and include original documentation. Return shipping costs shall be as specified in the refund policy or agreed case‑by‑case.

Digital Products & Services

  1. Due to the nature of digital goods, all sales of downloadable assets, digital files and delivered design work are final and non‑refundable once the product has been downloaded or final files delivered, except where there is a demonstrable defect or breach of the licence/service terms.

  2. For ongoing services or subscriptions, cancellations must be requested in writing at least 7 days before the next billing cycle. Pro‑rata refunds for unused service periods may be issued at the Company’s discretion and subject to the payment gateway’s refund rules.

General

  1. Refunds are processed to the original payment method and may be subject to the payment gateway’s refund processing time and policies (including PhonePe). The Company will not be responsible for any delays caused by the payment gateway or banks.

  2. The Company may refuse refunds in cases of abuse, fraud, or breach of licence terms by the Buyer.

10. Chargebacks & Payment Disputes

  1. If a Buyer initiates a chargeback or transaction dispute with their bank or payment provider, the Buyer must also notify the Company and cooperate with any investigation.

  2. The Company will provide evidence (invoices, tracking, delivery confirmations, design files, license logs) to the payment gateway or bank to resolve disputes. If the Buyer’s chargeback is reversed in our favour, the Buyer may be charged for recovered amounts and related fees.

11. Intellectual Property

  1. All intellectual property rights in the Company’s website, product listings, samples, design templates, code, documentation and branding are the exclusive property of the Company unless otherwise assigned in writing.

  2. When bespoke designs are created for a Buyer, rights transfer will be governed by the specific service agreement; unless an assignment is agreed and paid for, the Company retains moral and/or copyright as specified in the service agreement.

12. Warranties & Liability

  1. The Company warrants that it will provide products and services with reasonable skill and care.

  2. Except as expressly stated, products and services are provided "as is" and the Company disclaims all implied warranties to the fullest extent permitted by law.

  3. The Company’s total aggregate liability to the Buyer for any claim arising out of these Terms shall not exceed the amount paid by the Buyer for the relevant order.

  4. The Company is not liable for indirect, consequential, lost profits, loss of data or business interruption, except where prohibited by law.

13. Indemnity

The Buyer agrees to indemnify and hold the Company, its officers, employees, agents and affiliates harmless from any third‑party claims, liabilities, losses or expenses (including reasonable legal fees) arising from the Buyer’s misuse of Products, breach of license terms, or violation of these Terms.

14. Privacy & Data Protection

  1. The Company collects and processes personal data per its Privacy Policy. By placing an order, the Buyer consents to the collection, processing and storage of personal data for order fulfilment, KYC and fraud prevention.

  2. The Company may share necessary transaction information with payment gateways (including PhonePe), banks, shipping partners and tax authorities as required by law.

15. Termination

  1. Either party may terminate the contract on material breach by the other party if the breach is not remedied within 14 days of written notice.

  2. Termination does not affect accrued rights and liabilities.

16. Force Majeure

The Company will not be liable for any delay or failure to perform due to causes beyond its reasonable control (e.g., natural disasters, acts of government, pandemic, courier strikes, network failures).

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in  Bareilly, Uttar Pradesh, India. The parties will attempt in good faith to resolve disputes by negotiation and, if necessary, mediation before filing a suit.

18. Amendments

The Company reserves the right to update or amend these Terms from time to time. Material changes will be notified to Buyers via our website or email. Continued use of services after changes indicates acceptance of the updated Terms.

19. Contact & Support

For questions about orders, refunds, disputes or onboarding documents for payment gateways (including PhonePe), contact:

  • Email: probotthecompany@gmail.com

  • Phone: 9870985185

Please include your order number and a clear description of the issue to help us respond quickly.

20. Acknowledgement

By completing a purchase or using our services, the Buyer acknowledges that they have read, understood, and agree to be bound by these Terms.

Signature (Authorized Representative): Shikher

Name:shikher srivastava

Date: 15/02/2026

Note to merchant: For PhonePe or other payment gateway approval, attach the following supporting documents with these Terms and Conditions:

  1. Certificate of Incorporation / Business Registration

  2. GST Registration Certificate (GSTIN)

  3. PAN / Tax ID (if applicable)

  4. Cancelled cheque or bank statement for the merchant bank account

  5. Proof of registered address (utility bill/lease agreement)

  6. KYC documents of authorized signatory (Aadhaar, passport, or driver’s license)

Once you fill in the placeholders and attach the supporting documents, I can help refine the wording to match PhonePe’s specific merchant terms and provide a short cover letter for the PhonePe onboarding team.